OVERVIEW
HUNA Aquatics (HA) offers a swim program for children and adults which runs for the duration of a school term. We therefore request all participants to attend a full coaching term with HA. To receive the full benefit of the swim coaching program it is important that the participants attend all of the sessions that they have booked for.
TERM PAYMENTS
All term payments must be made in advance via the following methods of payment:
- Credit / Debit Card
- Payment Link (Online)
HA members shall be offered first refusal on each course before we promote the spaces to the wider community.
As we request all participants to commit to the full term, we will not allow you to deselect any of the dates. If you are registering during the term, you will be required to pay for all remaining sessions in the HA coaching term.
Paid term sessions are valid only during that term and cannot be transferred to the next term.
CREDIT / DEBIT CARD PAYMENTS
Credit card details are not stored in the company’s database or server and are processed through SSL environment.
REGISTRATIONS
All registrations are to be made via:
- Registration through one of our representatives
- Online Registration Form
All registrations are dealt with on a first come first served basis.
ASSESSMENTS
All new participants are required to attend a free assessment session prior to starting the term so that our coaches can place them in the correct level.
Please note that we reserve the right to move the participant between levels during the term to ensure they are progressing at the correct level.
Please bring your swimming kit and goggles to the assessment.
ONCE JOINED
The participant will be required to arrive promptly at each session (at least 5 minutes prior to the start time), with their HA Swimming Cap, Goggles, swimming costume and water bottle. For adults and children from Sharks onwards will be required to also bring certain items of equipment such as their flippers, finger paddles and snorkel as directed by the HA coach.
Please ensure participants do not eat a heavy meal prior to the class. A light snack only is advised. No food or chewing gym is allowed around the pool area.
It is the parent’s responsibility to supervise their child/children before and after the lesson.
DURING THE SESSION
To ensure that our coaches have the undivided attention of the participant, we request that parents (of children) refrain from talking or interacting with the child or coach throughout the session.
There is seating available by the pool for you to watch your child. For younger children, parents must stay within reach of the pool area in case your child needs to go to the bathroom.
It is the parent’s responsibility to supervise any younger siblings and unfortunately, they are not allowed to use any equipment or facilities outside of the pool that may be close by ie. playgrounds, playing fields etc.
Persistent offenders may be asked to leave the site/their child asked to leave the HA without a refund.
Jumeirah Mina A’Salam Venue:
For children in levels Manta and above, 1 parent/guardian my escort their child to the pool and remain for the first 5 minutes. Parent/guardian may return back to the pool 5 minutes prior to the end of the session to collect their child.
Children below in babies, Toddler, Tadpole and Jellyfish may be accompanied by 1 Parent/Guardian for the duration of the class.
Parents/Guardians are invited to the last session of each month to view a full class session and monitor their child’s progress.
Please note that changing rooms are to be used by clients only, and are restricted to changing facilities only. Please ensure that children do not enter snow, steam or sauna rooms – it is not allowed and poses safety issues. Adult clients may use the showers.
MAKE UP POLICY
If you or your child are ill and cannot attend a session, please notify the HA office or your coach 24 hours prior to the session. There is a maximum of two make up classes permitted (excluding any classes that fall on a public holiday) within the current term – each class must be made up within 14 days of the session missed.
Unless notified otherwise, classes are maintained during Public Holidays. If the class falls on a public holiday and the session cannot be held, then you or your child will be entitled to attend a make up session within 14 days. For any reason that those classes are full, then HA may run a make up session at a later date/time.
Under no circumstance will HA offer another Make Up class for a Make Up class a the swimmer is unable to attend.
A make up session is not a credit – all sessions must be completed within the current term. There is no credit or reimbursement fees for group sessions unattended.
If you require help with this matter please email (info@hunaaquatics.com) or telephone us (+971 56 789 6567). Regrettably, we are unable to arrange make up sessions if you inform us after the session has taken place.
COMPETITIONS
For any reason that the coach of you/your child is at a swim gala/competition with the HA team and you or your child are not competing in the swim gala/competition, we will endeavor to cover the class with another coach. However, the class may be cancelled for that day without the option of a make up lesson.
INJURY, DEATH AND DAMAGE TO PROPERTY
The Management will not be liable or responsible for any personal injury, accident or death, or any loss or damage to personal property or vehicles caused to or suffered by any visitors, participants, spectators or invitees attending any of the activities hosted by HA. All participants, spectators and invitees will be responsible for obtaining appropriate insurance in relation to the conducted activities.
CHILD SAFEGUARDING
All members of staff follow and adhere to the UAE Child Protection guidelines. Guideline link.
HEALTH & SAFETY
We also ask for information concerning any medical conditions with regards the person(s) wishing to train at the Academy so our staff/coaches can be made aware and in case of emergency.
I hereby confirm that [I am / my son is / my daughter is] medically fit and acknowledge that it is my responsibility to report any ailments, medications, allergies, disabilities, etc in advance of each lesson to HUNA AQUATICS. I explicitly agree to assume all risks of death or injury to [my/his/her] person and/or loss of, or damage to any property of HUNA AQUATICS or any parent, subsidiary or affiliate company resulting directly or indirectly from [my/his/her] participation.
It is my understanding and I further acknowledge that there exists the possibility of certain risks during exercise generally and particularly from this participation, including but not limited to: abnormal blood pressure, fainting, disorders of the heart, heart attack, stroke or even death. I further understand and acknowledge that there also exists the possibility of certain injuries, including but not limited to: damage to muscles, bone, organs, tendons and joints of the body. Whilst HUNA AQUATICS will endeavour to minimize such risks, I understand and acknowledge that in certain circumstance, such risks may still exist and notwithstanding such risks, I still consent to [my/his/her] participation.
I expressly release and discharge HUNA AQUATICS and its owners, employees, agents and assigns from any and all liabilities, claims, suits, demands or actions arising from or in connection with [my/his/her] participation in the programs. This release shall be binding on my heirs and executors [and those of my son/daughter].
I further agree that should [I / my son / my daughter] behave in any manner deemed by the organizers’ as disruptive or that could lead to [my / his / her] injury or that any other participant, the organizers are hereby authorized to expel [me / him / her] from any further participation in the programme without refund.
Management will not be liable or responsible for any personal injury, accident or death, or any loss or damage to personal property or vehicles cause to or suffered by any visitors, participants, spectators or invitees attending any of the activities hosted by HA. All participants, spectators or invitees will be responsible for obtaining appropriate insurance in relation to the conducted activities.
CLASS REFUNDS
HA has a No Refunds policy. Refunds shall not be given if a session is cancelled outside of HA’s control – e.g. inclement weather or facility closures. In the event of a facility closure, we will provide alternative venues within a reasonable proximity to ensure continuity of services. We will make every effort to communicate such changes promptly to our users. Refunds shall not be given to those people who simply do not attend the session or choose to go on holiday during swimming term time.
If a refund request is considered valid due to injury or ill health then HA will offer a make up session or an extension of a package. Make up sessions are not credit. Under no circumstance will HA offer another Make Up class for a Make Up class a the swimmer is unable to attend
PUNCTUALITY
Please arrive to the HA sessions at least five minutes prior to the start time. If you or your child is later, you/they be asked to sit at the side of the session until the coach/group has finished their current practice. Please ensure an HA coach is present at the venue before leaving your child.
COLLECTION
All participants should be collected from the pool area. If you wish for your Child to be collected by a different parent/person, please inform the HA staff before the class with contact information for that person.
DRESS CODE
Please send your Child in appropriate clothing – Swimming costume, HA Swim Cap and goggles. Also ensure that your child brings a water bottle with them to every training session.
PERSONAL TRAINING AGREEMENT
I, the Client, have been informed, understand and am aware that swimming exercise, including the use of equipment are potentially hazardous activities. I also have been informed, understand and am aware that fitness activities involve a risk of injury and that I am voluntarily participating in these activities and using equipment with full knowledge, understanding and appreciations of the dangers involved. I understand that precautions will be used during this evaluation/training program to prevent physical injury to me. However, in the event of physical injury resulting from the fitness evaluation procedures, equipment usage or training protocols, no medical treatment or monetary compensation will be provided by HUNA Aquatics. I assume the full risk associated with the participation in the training programs. I acknowledge that HUNA Aquatics is relying solely on information provided by me regarding my medical history and physical condition, in allowing me to participate in any evaluation or training session. I certify that I have made a complete disclosure of my medical history and physical condition, and that the information provided is true and correct.
PERSONAL TRAINING SESSION EXPIRY AND CANCELLATION
I, the Client, understand that sessions purchased will expire 35 days after they have been purchased. Individual session cancellations are to be made at least 24 hours in advance of session request, failure to do so will result in the cancellation of that session, and that I will be charged in full for the session. I understand that arriving 15 minutes or more later for a session will also result in cancellation of the session and that I will be charged for the session in full. Extensions on packages will not be given due to infrequent use or cancellation of sessions.
PERSONAL TRAINING REFUNDS
There will be no refunds on unused sessions. In the event that a medical problem or prolonged circumstances prevents completion of the contracted sessions within the time period set forth in this agreement, the Client may take an extended period of time to complete sessions. Length of extension will be determined upon presentation of medical documentation.
MEMBER ETIQUETTE
I, the undersigned member, commit to maintaining respect for club facilities, equipment, staff, and fellow members. Any disruptive behaviour may lead to membership termination without refund.
MEMBERSHIP REFUNDS
Membership fees are non-refundable under any circumstance.
WINTER, SPRING (EASTER) AND SUMMER CAMPS
I acknowledge that I have voluntarily enrolled my child in a multi-activity camp provided by HUNA Aquatics, understanding that it includes strenuous physical activities.
I affirm that my child is in good physical condition and has no known disability that would hinder their participation. Recognizing the risks associated with physical activities, I acknowledge that it is my responsibility to consult a physician before enrollment, and I proceed at my own risk.
I understand that the camp is not medically supervised, and activities are led by independent instructors, involving potential risks such as slips, falls, collisions, equipment failure, and more. I am aware that these risks may result in various injuries or harm to my child, including but not limited to scrapes, bruises, fractures, or even death, and may be caused by the negligence of HUNA Aquatics, myself, my child, other participants, or others.
I hereby grant HUNA Aquatics exclusive rights to use any media featuring my child for lawful purposes, waiving the right to inspect or approve such use.
In consideration of my child’s participation, I release HUNA Aquatics from all claims, costs, liability, and expenses arising from my child’s voluntary participation in the camp.
I ACKNOWLEDGE THAT I HAVE THOROUGHLY READ THIS FORM IN ITS ENTIRETY AND FULLY UNDERSTAND IT. I UNDERSTAND THAT IT CONTAINS A RELEASE OF LIABILITY AND BY MAKING PAYMENT AND ACCEPTING THE TERMS AND CONDITIONS UPON DOING SO, I AM WAIVING CERTAIN RIGHTS I OR MY SUCCESSORS MIGHT HAVE TO BRING A LEGAL ACTION OR ASSERT A CLAIM AGAINST HUNA AQUATICS.
